Shipping policy
Last Updated: October 26, 2026
At Zovique, we aim to provide a smooth and reliable delivery experience. Please review our shipping policy to understand how we process and deliver your orders.
1. Order Processing Time
Orders are typically processed within 1–3 business days after payment confirmation. Processing times may be slightly longer during holidays, promotional periods, or periods of high order volume.
Business days exclude weekends and public holidays.
2. Shipping and Delivery Time
After your order has been processed and shipped, delivery typically takes 3–7 business days.
Please note that delivery times are estimates and may vary depending on your location, shipping carrier, weather conditions, and other circumstances beyond our control.
3. Shipping Costs
Available shipping options and applicable charges will be displayed at checkout before you complete your purchase. Any free shipping offers will be subject to the terms stated on our website.
We aim to ensure that all shipping charges are clearly communicated before an order is placed.
4. Order Tracking
Once your order has been shipped, we will send tracking information to your email address when available. Tracking updates may take some time to appear after the carrier receives your package.
5. Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error in your shipping information, please contact us as soon as possible. We will do our best to update the address if the order has not yet been processed or shipped.
Zovique cannot guarantee address changes after an order has been dispatched.
6. Delays and Delivery Issues
Although we work to meet our estimated delivery times, delays may occur due to carrier operations, severe weather, holidays, or other unexpected circumstances.
If your order has not arrived within the expected delivery window, please contact our support team for assistance.
7. Lost or Damaged Packages
If your package appears to be lost, arrives damaged, or has a delivery issue, please contact us with your order number and relevant details. We will review the situation and work with you to determine the appropriate next steps.
8. Incorrect or Undeliverable Addresses
Orders sent to an incorrect address provided by the customer may experience delays or be returned to the sender. If a package is returned to us, please contact our support team to discuss the available options.
9. Contact Information
If you have questions about shipping or delivery, please contact us:
Store Name: Zovique
Email: support@zovique.shop
Phone: +1 678-472-9508
Address: 1461 Ray Mountain Rd, Ellijay, Georgia 30536-2503, United States
Thank you for shopping with Zovique. We appreciate your trust and look forward to serving you.