Refund policy
At Zovique, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help. Please review our return and refund policy below.
1. Return Eligibility
You may request a return within 30 days of receiving your order. To qualify for a return, items must be unused, in their original condition, and returned with their original packaging, tags, and accessories where applicable.
Some items may not be eligible for return due to hygiene, safety, or other applicable restrictions. Please contact us if you have questions about a specific product.
2. How to Request a Return
To start a return, contact us using the details below. Please include your order number, the item you wish to return, and the reason for your request.
Our support team will review your request and provide return instructions. Please do not send items back before receiving confirmation from our team.
3. Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us as soon as possible. Include your order number and clear photos of the item, if applicable, so we can review the issue and help resolve it.
Depending on the circumstances, we may offer a replacement, refund, or another appropriate solution.
4. Refunds
Once your returned item has been received and inspected, we will notify you whether your refund has been approved.
Approved refunds will be issued to your original payment method. Please allow 5–10 business days for the refund to be processed by your payment provider. The time it takes for the funds to appear in your account may vary depending on your bank or payment provider.
Original shipping charges are generally non-refundable unless otherwise required by applicable law or the return is due to our error.
5. Return Shipping Costs
Customers are generally responsible for return shipping costs for unwanted items or changes of mind.
If an item arrives damaged, defective, or incorrect due to our error, please contact us before returning it so we can provide appropriate instructions.
6. Exchanges
If you need a different size, color, or product, please contact our support team. Exchanges are subject to product availability and approval. Where an exchange is not available, you may request a return and place a new order, subject to this policy.
7. Cancellations
If you wish to cancel an order, contact us as soon as possible. We will do our best to assist if the order has not yet been processed or shipped. Orders that have already shipped may need to be handled under our return policy.
8. Contact Information
If you have any questions about returns or refunds, please contact us:
Store Name: Zovique
Email: support@zovique.shop
Phone: +1 678-472-9508
Address: 1461 Ray Mountain Rd, Ellijay, Georgia 30536-2503, United States
Zovique reserves the right to review return and refund requests in accordance with this policy and applicable laws.